Returns Policy

Section 01 — Order Cancellation Rights

You are entitled to cancel your Order within 30 days of receipt without providing a reason, subject to the processing fee structure described below.

The cancellation deadline is 30 days from the date on which you received the Goods, or on which a third party appointed by you (other than the carrier) takes possession of the delivered product.

To exercise your cancellation right, notify us with a clear written statement by:

• Email: info@equiptestpro.com
• Online form: equiptestpro.com/contact

Section 02 — Cancellation Processing Fees

The following fee structure applies to all cancellations. Please review carefully before requesting a cancellation.

Refunds will be issued using the same payment method as the original purchase. No additional fees beyond those described above will be applied.

Section 03 — Conditions for Returns

To be eligible for a return, all of the following conditions must be met:

• The Goods were purchased within the last 30 days
• The Goods are in their original, undamaged packaging
• The Goods are unused and unaltered from the condition received
• A valid receipt or proof of purchase accompanies the return

Sale Items: Only regular-priced Goods are eligible for a refund. Items purchased on sale or at a discounted price cannot be refunded. This exclusion may not apply where prohibited by applicable law.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions, at our sole discretion.

Section 04 — Non-Returnable Goods

The following items are not eligible for return under any circumstances:

• Goods made to your specifications or clearly personalized
• Goods that by their nature are not suitable for return, deteriorate rapidly, or where the expiry date has passed
• Goods not suitable for return due to health protection or hygiene reasons that have been unsealed after delivery
• Goods that, after delivery, have become inseparably mixed with other items by their nature
• Goods purchased on sale or at a promotional discount

Section 05 — How to Return Goods

You are responsible for the cost and risk of returning Goods to us. Before sending any items, please contact us at info@equiptestpro.com to obtain the return shipping address.

Section 06 — Refund Timeline

You should expect to receive your refund within four (4) weeks of delivering your return package to the shipper. In many cases, refunds are processed sooner. The timeline breaks down as follows:

1. 1Transit to Us — 5 to 10 business days for us to receive your return from the shipper.
2. 2Return Processing — 3 to 5 business days to inspect and process your return once received.
3. 3Bank Processing — 5 to 10 business days for your bank to post the refund to your account.

We will process refunds no later than 14 days from the day we receive the returned Goods, using the same payment method as your original purchase.

Section 07 — Gift Returns

If the Goods were marked as a gift at the time of purchase and shipped directly to you, a gift credit equal to the return value (less any applicable processing fee) will be issued. Once the returned product is received and inspected, a gift certificate will be mailed to you.

If the Goods were not marked as a gift at purchase, or if the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.